ba99e Privacy Policy

Section 1

Introduction & Scope

ba99e ("we", "our", "platform") is an online gaming platform operated for players in Bangladesh. When you use ba99e's website, mobile version, or any other channel to access our services, you agree to the terms of this privacy policy.

The purpose of this policy is to give you full transparency about what information we collect, why we collect it, and how much we collect. We believe that personal privacy is a fundamental right, and our platform gives that right the highest respect.

This policy applies to all registered and unregistered users of ba99e. If you are under 21 years of age, you are not eligible to use our services, and we do not knowingly collect or process any information from those under 21.

Section 2

What Information We Collect

ba99e collects several types of information from you, broadly divided into two categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account, verify your identity, or contact us, the following information may be collected:

• Name and date of birth (required for age verification)
• Mobile number and email address
• bKash, Nagad, or Rocket account number (for processing transactions)
• National ID card or passport details (as required by the KYC process)
• Any messages or complaints you write yourself

2.2 Automatically Collected Information

When you use our platform, certain information is logged automatically:

• IP address and approximate location (at country and city level)
• Browser type, version, and operating system
• Pages you visit and time spent on them
• Referral source (where you came from before arriving at our site)
• Session-related cookies and performance data

2.3 Transaction and Gaming Information

As part of monitoring your account activity, we record:

• Deposit and withdrawal amounts and times
• Gaming history, bet amounts, and results
• Bonus claims and wagering activity
• Account login and logout times

Section 3

Why We Use Your Information

ba99e uses your information only for legitimate and necessary purposes. Each purpose and its legal basis are described specifically below:

We do not use your information beyond the purposes listed above. If we need to use your information for a new purpose, we will inform you in advance and obtain your consent where applicable.

Section 4

Data Storage and Security

ba99e takes industry-standard technical and administrative measures to keep your information secure. Our security framework is described below:

4.1 Technical Security

• SSL Encryption: All data transmitted through our website and platform is encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Sensitive information (such as ID numbers and financial details) is stored in encrypted form in the database.
• Access Controls: Only authorised staff can access your information, and only when required for specific tasks.
• Security Monitoring: Our systems are monitored 24/7 to detect unusual activity.

4.2 Data Retention Period

We keep your information only for as long as necessary. Generally:

• Active account data: for the entire duration the account remains active.
• After account closure: until relevant legal obligations are fulfilled.
• Transaction records: for the period required under financial regulations.
• Customer service communications: for the period during which disputes may reasonably arise.

After the set period, your information is securely deleted or anonymised.

4.3 Response to Security Breaches

If we detect a security breach that may affect your information, we will notify you within a reasonable time and take immediate steps to limit the damage.

Section 5

Cookies and Tracking Technology

ba99e uses cookies and similar technologies to make your experience smoother and more personalised. Cookies are small text files stored on your device.

Section 6

Sharing Information with Third Parties

ba99e does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances described below:

6.1 Service Provider Partners

We work with certain trusted third-party service providers, such as payment processors (via bKash, Nagad, and Rocket), technology infrastructure providers, and identity verification services. Information shared with these partners is covered by strict confidentiality agreements, and they may only use the information for specified purposes.

6.2 Legal Obligations

If we are required to disclose information pursuant to a court order, a lawful request from a government or regulatory authority, or a legal process, we are obliged to do so. In such cases, we will endeavour to notify you in advance wherever possible.

6.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to prevent fraud, money laundering, or other unlawful activity.

6.4 Business Transfer

If any part of ba99e's operations is transferred to or merged with another entity, your information may form part of that process. We will provide advance notice in such circumstances.

Section 7

Your Rights

As a registered user of ba99e, you have several rights over your own information. We respect these rights and are committed to helping you exercise them.

To exercise these rights, contact us by email at [email protected]. We will process your request within a reasonable time.

Section 8

Privacy Protection for Minors

ba99e is a platform operated exclusively for those aged 21 and above. We do not intentionally collect information from or provide services to anyone under the age of 21.

We verify age at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the collected information. If you believe a minor is using our site, please notify us.

Section 9

International Data Transfer

ba99e primarily serves users in Bangladesh. However, our technical infrastructure or service provider partners may be located in other countries. In such cases, your information may be transferred internationally.

For any such transfer, we ensure that the standard of data protection is no less than the standard described in this policy. We ensure data protection through appropriate agreements with all relevant parties.

Section 10

Changes to This Policy

ba99e may update this privacy policy from time to time — due to changes in regulations, the introduction of new services, or technical improvements. The latest version will be published on this page after each change.

For significant changes, we will notify you by email or through an in-platform notice. Continued use of our services after any changes will be considered acceptance of the new policy.

We recommend that you visit this page regularly so that you can stay informed about the latest policy.